Frequently Asked Questions
Do you make martingale collars?
Yes we make martingale collars with a metal half-check chain! Our martingale collars are made to your pup's exact neck size and adjustable a few inches for extra room. There is a small upgrade fee of $2 for the silver chain or $5 for the gold chain and martingales only come in a 3/4" or 1" size width. Request a martingale here
How do I know which size collar to choose for my pup?
To determine your dog's collar size, take a soft measuring tape and gently wrap around the circumference of your dog's neck while he or she is in the sitting position. Please make sure the tape is not wrapped too tightly or loosely to ensure an accurate measurement. All of our collars already have a few extra inches factored in for adjusting and comfort! If your measurement overlaps between 2 sizes, please choose the larger size collar. See size chart here
How do I know which size width is appropriate for my pup?
Standard width sizes for our collars are:
XS - 5/8" width
S - 3/4" width
M - 3/4" width
M - 1" width
L - 1" width
Standard width sizes for our leashes are: 3/4" and 1"
Since all our products use metal hardware and buckles please be aware there are weight differences between the sizes due to the varying weight of the metal. There is a significant weight difference in the weight of the Medium 3/4" and 1" width collars as well as between the 3/4" and 1" gold leash hooks. For more information on the differences in size Medium click here. If you are still unsure of which size to choose please contact us via our Contact Us Page and we will help you!
How do I care for my new collar and leash?
To ensure long lasting care of your brand new collar and leash, we recommend hand washing in cold water with a mild detergent or soap and air dry.
Do you ship internationally?
Yes we ship internationally and you can select your country on the CART page (after adding items to your cart) to use our country shipping estimate tool at the bottom of the page for real time USPS shipping rates. For more information on shipping click here.
How do I place a custom order?
We are happy to fulfill custom orders whether it is a new fabric design or special style leash, etc. If all you are looking for is a slight modification (custom size, plastic buckle, etc) we usually can do these simple changes at no extra charge. However all custom order requests are assessed on an individual basis and if there is an extra charge we will let you know upfront. Request a custom order here.
Are your collars and leashes ok to go swimming in?
Although we have customers who swim in our collars and leashes all the time, we caution against this as salt water and repeated exposure to pool chemicals may cause corrosion to the metal hardware over time.
Can I purchase a collar for my cat?
We love our feline friends, but our collars are made for dogs only. Cat collars require a special breakaway buckle for safety reasons and our collars are made with non-breakaway buckles. Therefore it's extremely important that our collars are only ever worn by dogs.
Do you accept wholesale orders?
Yes we are open to wholesale orders and currently provide our products to select retailers. For more information please fill out our form on our Contact Us Page and we will reach out to you!
If you still have a question that wasn't answered here please fill out our form on our Contact Us Page and we will reach out to you!